We Create Innovative Solutions for Excellence and the Future

I believe the launch is just the beginning of our partnership. Unlike some agencies that disappear once the site is live, I am available to support you as your business grows.

Here is what you can expect immediately after your website goes live:

• Training: I will provide a walkthrough of your new system (in person or via video) so you feel confident making simple text or image updates yourself.
• Warranty Period: I provide a standard 30-day warranty to fix any technical bugs or glitches that might appear immediately after launch at no extra cost.
• Ongoing Maintenance: Websites need regular software updates and security patches. I offer optional monthly care packages—payable easily via GoCardless—to keep your site secure, backed up, and running smoothly.

You can always pick up the phone or arrange a meeting if you need new features or technical advice down the line.

For a standard professional brochure website, the process typically takes 4 to 8 weeks from our initial meeting to launch. More complex projects, such as those requiring custom programming or e-commerce, may take 10 to 14 weeks.

Because I prioritize face-to-face communication to fully understand your business needs, I ensure the planning stage is thorough. The timeline generally follows these four phases:

• Discovery & Consultation (Weeks 1–2): We meet to map out your exact requirements. Investing time here prevents issues later in the project.
• Design & Prototyping (Weeks 3–4): I create the visual look and feel of the site for your approval.
• Development & Coding (Weeks 4–6): Once the design is signed off, I write the code and build the functional site.
• Content & Launch (Weeks 6–8): We populate the site with your text and images, test across devices, and go live.

Please note: The final timeline often depends on how quickly content and feedback are provided. I will provide a specific schedule after our initial consultation.

Managing your shop's inventory and fulfilling customer orders is handled through the dedicated, secure **Admin Panel** (Content Management System) that I custom-build for your e-commerce website.

This intuitive system requires no technical knowledge and allows you to perform all core administrative tasks easily. You will be able to:

• Inventory Control: Add new products, update stock levels, adjust pricing, and manage your entire product catalogue efficiently.
• Order Fulfillment: View new orders in real-time, update their status (e.g., from 'Processing' to 'Dispatched'), and track shipping details.
• Customer Management: Quickly access customer details, view order history, and handle returns or refunds securely.

Crucially, comprehensive **face-to-face training** is included. I will personally guide you through the entire system, demonstrating the quickest and most efficient workflows for managing your stock and processing daily orders.

Yes, absolutely. I specialize in website redesigns, whether you require a simple visual refresh or a complete overhaul of an old, slow system.

A redesign project involves much more than just aesthetics; it is a strategic opportunity to improve performance, security, and conversion rates. My approach is structured and thorough:

• Technical Audit: I start by thoroughly auditing your existing website's code health, speed, and current SEO standing to see what needs fixing.
• Face-to-Face Strategy: We discuss what works and, more importantly, what isn't working on the current site, defining clear performance goals for the new design.
• Modern Rebuild: We then build a modern, high-performance site, often finding that starting on a clean code base is the most efficient way to ensure your new site is fast, secure, and fully mobile-friendly.

If you have an existing site that is failing to perform or looks dated, contact me to discuss a tailored redesign strategy.

Yes, certainly. I can build fully functional, secure e-commerce websites that allow you to sell your products or services online 24/7.

Whether you are selling physical goods, digital downloads, or services, I create online shops that are:

• Secure: Built with industry-standard SSL encryption to keep your customers' data safe.
• Easy to Manage: I build systems with an intuitive "back office" dashboard, allowing you to easily add new products, track stock levels, and process orders yourself.
• Payment Ready: While I invoice you via GoCardless, I will set up your shop to accept instant credit and debit card payments (via secure gateways like Stripe or PayPal) so your customers can pay you easily.

Best of all, my service includes comprehensive training. I will sit down with you (or meet via video) to show you exactly how to run your store, ensuring you feel 100% confident managing orders from day one.