We Create Innovative Solutions for Excellence and the Future

I believe the launch is just the beginning of our partnership. Unlike some agencies that disappear once the site is live, I am available to support you as your business grows.

Here is what you can expect immediately after your website goes live:

• Training: I will provide a walkthrough of your new system (in person or via video) so you feel confident making simple text or image updates yourself.
• Warranty Period: I provide a standard 30-day warranty to fix any technical bugs or glitches that might appear immediately after launch at no extra cost.
• Ongoing Maintenance: Websites need regular software updates and security patches. I offer optional monthly care packages—payable easily via GoCardless—to keep your site secure, backed up, and running smoothly.

You can always pick up the phone or arrange a meeting if you need new features or technical advice down the line.

Starting a new project is simple. You don't need to have a technical brief or a full design in mind—that is what I am here to help you with.

The process typically works like this:

• 1. Initial Chat: Contact me via phone or email for a brief, no-obligation discussion about what you are looking for.
• 2. The Face-to-Face Meeting: If we are a good fit, we will arrange a meeting (either at your premises or via video call) to dig deeper into your business goals. Being based in Somerset, I travel across the UK to ensure we have a real conversation, not just an email chain.
• 3. Proposal & Plan: I will go away and draft a clear project proposal, including a fixed price in GBP and a timeline.

Once you are happy with the proposal, we set up the paperwork and get to work!

Yes, absolutely. Comprehensive training is not just offered—it is a mandatory inclusion in every website build. My goal is for you to feel 100% confident managing your site on launch day.

I provide personalized training sessions, either face-to-face (especially for clients in Somerset and the South West) or via high-quality video call, covering:

• Content Management: How to easily update text, swap images, and add new pages using your custom Admin Panel.
• E-commerce Management: For online shops, how to process orders, adjust inventory, and manage shipping details.
• Security Best Practice: Understanding basic security procedures and using the Admin Panel securely.

The training is tailored exactly to the features of your custom-built website, ensuring you only learn what is relevant to your business needs.

Yes, absolutely. Every website I build includes "Responsive Design" as a standard feature, meaning it will look great on any device.

Your website will automatically detect the screen size—whether it is a smartphone, a tablet (like an iPad), or a desktop computer—and adjust the layout to ensure it is easy to read and navigate. This is critical for two main reasons:

• Customer Experience: A significant portion of your visitors will likely be viewing your site on the go.
• Google Rankings: Search engines prioritize mobile-friendly websites, helping you get found more easily.

While I build every website with the highest security standards, no online system is entirely immune to threats. The difference lies in preparedness and rapid response.

My service ensures two essential layers of protection against both technical breaks and security incidents:

• Prevention (Maintenance Packages): Clients on a maintenance plan benefit from continuous security monitoring, regular software updates, and active patching, which prevents the vast majority of threats and technical failures.
• Rapid Recovery (Backups): Should the worst happen, I maintain daily or weekly off-site backups (depending on your package) of your entire website. This ensures we can quickly restore a clean, recent version, minimizing downtime and data loss.

If you ever suspect an issue, the first step is always to contact me immediately. Having an active maintenance package ensures that rapid recovery and repair are included and prioritized.